Help Center

Why Am I Not Receiving Responses to My Support Ticket?

If you're wondering why you haven't received any replies to your support ticket with ShortenWorld, let me shed some light on the matter. This particular feature is available with certain paid plans, ensuring prompt and personalized assistance for your needs.

However, if you're still awaiting a response after 24 hours, it's possible that our replies might be unintentionally flagged as spam by your email provider's filter. To resolve this, we recommend taking a quick look in your inbox's spam or junk folder. You might just find our response nestled there.

To guarantee that you receive our support team's replies without any hiccups, please be sure to whitelist our email domain: [email protected]. By adding this domain to your approved list, you ensure that our messages reach your inbox smoothly.

Your support agent will reach out from an email address under the domain This ensures that you can identify and anticipate our correspondence. We truly appreciate your trust in ShortenWorld and are committed to resolving your queries promptly.

If you have any further questions or concerns, feel free to reach out to us. Your satisfaction is our priority, and we're here to assist you every step of the way.

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